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Privacy Policy Ravensburger AG

Ravensburger takes the protection of your personal data very seriously. We want you to know which information we store, when we store it and what we do with it. In this document we explain to you how we guarantee the protection of your personal information.

How your personal information is collected, processed and used:

Ravensburger collects your personal information when you make use of certain offers and services on our Facebook Global page and when you participate in contests. Our social media agency conceptbakery GmbH & Co. KG, Lindenstr. 82, 50674 Köln, Germany, stores your personal data, transfers it to us and deletes it afterwards.

Ravensburger collects your information for the following purposes:
-To inform you about special offers and new products – with your consent,
-To send you our newsletter on a regular basis – subject to your separate consent,
-To gear the information we provide about services and products to your specific interests – with your consent,
-To contact you when you participate in a contest and win, as well as to ship your prize to you.

Our employees are conversant with the regulations set down in the German Data Protection Act (BDSG) and are obligated to adhere strictly to the terms of this privacy statement. When we hire external contractors to provide offers or services, these providers are legally bound to adhere to the applicable regulations (inter alia the German Data Protection Act (BDSG) and the German Telemedia Act (TMG)) and are contractually bound to the terms of this data protection policy.


By subscribing to one or more newsletters on various topics, your e-mail address and any additional information you volunteer (such as name, address, date of birth) will be used, with your consent, for advertising purposes, for example print advertising or e-mails containing general information or advertisements (mailings) .

Your consent to receive the newsletter is revocable at any time. In each newsletter you will find to a link where you can revoke your consent. You can also send us an e-mail to With the withdrawal of your consent all data stored in connection with the subscription to the newsletter will be deleted.

Release of information to a third party

Ravensburger will release your personal data to a third party only on the following conditions:
- When you have given your consent for this information to be released or
- When this information has to be released in order to complete any transaction relating to offers and services which you wish to obtain.
- When an enforcement order has been issued either by a court or another authority or,
- If an enforcement order is unnecessary, when legally permissible measures are taken to prevent any misapplication of our offers and services, in particular, any application which violates the Ravensburger terms and conditions.

Storage of information

Personal information that you have given us will only be stored until the purpose, for which they were entrusted to us, is fulfilled. If trading or tax retention periods have to be observed, the storage time for certain data can be up to 10 years.

Your rights

If you no longer agree with the storage of your personal information or your personal information has become incorrect, we will, following your instructions, delete, block or correct your information (so far as this is possible according to applicable law).

Upon request, you will receive information at no cost about all personal information that we store about you (right of access).


Ravensburger attempts at all times to prevent your personal information from being lost, misapplied, accessed illegally, disclosed, changed or deleted. To guarantee confidentiality and security, your personal information is protected by a password.

Changes to this privacy policy

Ravensburger reserves the right to change the content of this privacy statement at a future time. If Ravensburger were to use your personal information in any way other than in the way specified at the time of data collection in the privacy statement, we will try to inform you via e-mail using the most recent information you have provided us with. If you have not given us permission to contact you, we will neither notify you nor use your personal information in any way other than in the way agreed on. In any event, a related news item in the form of a highlighted announcement will appear on the Ravensburger website.

Questions and suggestions

Ravensburger pledges to cooperate with users in order to find quick and equitable solutions to any problems arising from complaints or differences of opinion concerning matters of data protection. If you wish to submit a complaint, criticism or suggestion or ask a question, please send an e-mail to Ravensburger will be pleased to respond to your questions and suggestions.